Luton Borough Council

Trading Standards Service

The Trading Standards Team protects the interests of consumers and businesses both in Luton and further afield.

It is responsible for enforcing a wide range of legislation including:

fair trading
safety of products
weights
measures
tackles rogue business using unfair and restrictive trading practices

This is aimed at protecting both consumers and legitimate business.

Illicit Tobacco

If you have information about illicit tobacco in Luton, please report it and keep it out. Your information will be in strictest of confidence.

Consumer advice

For consumer advice or to register a complaint against a trader or business please contact the Citizens Advice consumer helpline on 0808 223 1133, or by visiting the Citizens Advice website.

Business advice only

Comprehensive Advice can be found at Business Companion, which is provided by The Chartered Trading Standards Institute and Department for Business, Energy and Industrial Strategy (BEIS). You can also get advice on consumer rights by calling the Citizens Advice consumer helpline on 03454 04 05 06.
You can also find general advice on setting up and running a business at SEMLEP's Growth Hub.
If you are unable to find the information you need, and have a query about:

your legal obligations in relation to the products or services you supply, and are considering supplying
the rights of your customers

If you are a local business and want to join the Buy With Confidence Approved Trader scheme, please visit the Buy with Confidence.

Contact info

Trading standards
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ